Terms of Service

Effective: October 5, 2026 · Last updated: October 5, 2026 · Version: v1.1

These Terms of Service ("Terms") are a binding agreement between you and JBX Huddle LLC, a Delaware limited liability company ("JBX Huddle," "Nomer," "we," "us"), governing the Nomer mobile app, getnomer.app, and related features (the "Service").

PLEASE READ CAREFULLY. (1) WE ARE NOT LAWYERS AND DO NOT GIVE LEGAL ADVICE. (2) YOU ALONE ARE RESPONSIBLE FOR EVERY REPORT, COMPLAINT, AND CLAIM YOU MAKE, AND WE GUARANTEE NO OUTCOME. (3) OUR MAXIMUM LIABILITY TO YOU IS THE GREATER OF WHAT YOU PAID US IN THE PRIOR 12 MONTHS OR $100 (SECTION 15). (4) DISPUTES ARE RESOLVED BY INDIVIDUAL ARBITRATION AND YOU WAIVE CLASS ACTIONS AND JURY TRIALS (SECTION 17).

1. What Nomer is, and what it is not

1.1 What Nomer is. Nomer is a self-help software tool. It lets you log spam calls and texts, view crowd-sourced spam information about phone numbers, generate draft complaints, demand letters, and claim forms from information you supply, mail letters you approve and buy, and, with the Callbacks add-on, have an AI voice agent call back numbers you report to learn which company is behind them, and record and transcribe those calls.

1.2 What Nomer is not. Nomer and JBX Huddle are not a law firm, attorney, lawyer referral service, legal document preparer acting on your behalf, collection agency, government agency, or telecommunications carrier. We do not represent you, appear for you in any proceeding, give you legal advice, negotiate for you, collect money for you, or take any share of any recovery. When you use a submission feature, we act only as a technical conduit that transmits what you have reviewed and approved (Section 4.5). We are not affiliated with or endorsed by the FCC, the FTC, any state attorney general or public utility commission, any court, any carrier, or Apple.

2. Acceptance and amendments

2.1 Acceptance. You accept these Terms and our Privacy Policy by creating an account, submitting a report, generating a document, or otherwise using the Service. If you do not agree, do not use the Service.

2.2 Amendments. We post the current Terms at getnomer.app/terms with a "Last updated" date. For material changes we also notify you in the App, by push notification, or by email. Continued use after a change takes effect means you accept it. If you do not accept a change, stop using the Service and delete your account.

3. We are not lawyers; no legal advice

You acknowledge and agree that:

  • JBX Huddle is not a law firm, and no one at JBX Huddle is acting as your lawyer. Nothing in the Service is legal advice.

  • Using the Service does not create an attorney-client relationship, a fiduciary relationship, or any duty of confidentiality beyond our Privacy Policy.

  • All templates, statutory references (including references to the Telephone Consumer Protection Act, the Telemarketing Sales Rule, and state telemarketing laws), damage estimates, eligibility indicators, and AI-generated text are general information only. They may be incomplete, out of date, wrong, or inapplicable to your facts or jurisdiction.

  • Laws, court rules, filing requirements, fees, and deadlines vary by jurisdiction and change over time. We do not monitor them for you.

  • You should consult a licensed attorney in your jurisdiction before sending any demand or filing any complaint or claim.

4. You are solely responsible for your reports, complaints, and claims

4.1 Your decision, your responsibility. Every decision to report a number, send a demand, file a complaint with the FCC, FTC, a state attorney general, a public utility commission, a carrier, a court, or any other agency, business, or organization, and to pursue, settle, or abandon a claim, is yours alone. You are the reporter, complainant, sender, and claimant, including when Nomer transmits a submission at your direction. This does not apply to the notices Nomer sends to carriers on its own initiative based on reports from several users (Privacy Policy, Section 8). You bear all responsibility for:

  • the truth, accuracy, and completeness of everything you submit, sign, or file, including any statement made under penalty of perjury;

  • confirming that you have a valid legal basis for any claim and the right to bring it;

  • identifying the correct defendant, jurisdiction, court, and venue;

  • filing deadlines, statutes of limitation, filing fees, service of process, court appearances, and compliance with all procedural rules;

  • any counterclaim, sanction, fee award, costs, judgment, or other consequence that results from your report or claim.

4.2 No guarantees. We do not promise, represent, or guarantee that any report will be accepted or acted on, that any agency will investigate, that any spam will stop, that any claim is valid or will succeed, or that you will recover any money. Results described anywhere in the Service, including in marketing, are not predictions of your outcome.

4.3 No liability for your reports and claims. To the fullest extent permitted by law, JBX Huddle and its members, managers, employees, contractors, and agents have no liability for any report, complaint, demand, or claim you make or decline to make, or for its outcome, including any rejection, dismissal, delay, adverse judgment, sanction, counterclaim, lost recovery, missed deadline, or cost. You use the Service 100% at your own risk.

4.4 Release. You release JBX Huddle and its members, managers, employees, contractors, and agents from all claims, known or unknown, arising from your reports, complaints, demands, and claims, and from the actions of any agency, court, carrier, or third party. If you are a California resident, you waive California Civil Code § 1542, which says: "A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party." You waive any similar law in any other jurisdiction.

4.5 Submissions on your behalf. Nomer prepares complaints for the FTC (including the National Do Not Call Registry), the FCC, and state attorneys general and public utility commissions, but never submits them. You submit agency complaints yourself through each agency's official channel. Some features let Nomer print and mail a demand letter to a business for you. Before any submission you will see its final content and must approve it. By approving, you:

  • authorize Nomer to transmit that submission in your name, with the information you provided, acting as your technical agent for that transmission only;

  • confirm the content is true, accurate, and complete and that you are entitled to submit it; and

  • accept full responsibility for the submission as if you had sent it yourself.

Nomer does not review submissions for legal sufficiency and signs nothing for you except as you expressly authorize. We are not responsible if a portal, agency, court, or recipient rejects, delays, loses, or fails to act on a submission, or if a third-party system changes or is unavailable. Any court filing is yours to make; complying with a court's filing rules is your responsibility. Keep copies of everything submitted and confirm receipt yourself.

4.6 Callbacks. If you turn on Callbacks, you authorize Nomer and its providers to call numbers you report, from a Nomer phone number, using an AI voice agent that speaks as an ordinary caller, asks which company is behind the call, may follow a transfer, and records and transcribes the call. Nomer may place a callback automatically when its other checks do not identify the company, and may retry up to two more times if no one answers. You are never on the call, and the agent never gives your name or phone number. In states that require the consent of every party, and when the location of the number is unknown, the agent announces at the start that the call is recorded. Report only numbers that called or texted you. You are responsible for how you use any recording or transcript. The AI agent may misunderstand, misstate, or fail to capture information, and transcripts may be inaccurate. We are not liable for any missed, dropped, or mishandled call.

5. AI-generated content and third-party data

5.1 AI content. Some summaries, classifications, and document drafts are generated by third-party AI models. AI output may contain errors, omissions, fabricated citations, or outdated law. Treat it as a rough draft. You must independently review and verify every word before you sign, send, or file anything.

5.2 Third-party data. Spam scores, caller names, business identities, and complaint data come from user reports and third-party or public sources we do not control. We do not warrant their accuracy and are not liable for errors or outages.

6. Spam data and third-party numbers

A number labeled as spam may belong to a legitimate business, or may have been spoofed by someone else. Spam labels are opinions based on user reports, not findings of fact, and are not proof of who placed a call or sent a message. Do not rely on them as evidence. If you believe a number is wrongly labeled, email support@getnomer.app and we will review it.

7. Eligibility

To use the Service you must:

  • be at least 18 years old and legally able to form a binding contract;

  • be a natural person located in the United States;

  • use the Service only for your own reports and claims, unless you have legal authority to act for someone else;

  • not be subject to U.S. sanctions or barred from using the Service under applicable law; and

  • not have had a Nomer account terminated by us.

You represent that these statements are true and will remain true while you have an account.

8. Your account and security

You are responsible for all activity on your account and for securing your device and the email or Apple ID tied to it. Do not share your account. Notify support@getnomer.app immediately of any unauthorized access. One account per person; you may not create a new account after we terminate yours without our written consent. We are not liable for losses caused by unauthorized use of your account.

9. Acceptable use

You agree not to, and not to help anyone else to:

  • submit false, fabricated, exaggerated, or misleading reports, evidence, or screenshots;

  • report numbers to harass, retaliate against, extort, or damage the reputation of any person or business;

  • send demands or file claims you know or should know are baseless, or use the Service for abusive or vexatious litigation;

  • impersonate anyone or file documents in someone else's name without legal authority;

  • upload content you do not have the right to share, or content containing others' Social Security numbers or financial account numbers;

  • scrape, bulk-export, resell, or republish spam data, or use it to build a competing product or train AI models;

  • reverse engineer, decompile, or extract source code, prompts, models, or data, except where law expressly allows;

  • circumvent security, rate limits, or feature gates, or use bots or automated clients;

  • introduce malware, probe or test our systems for vulnerabilities without a written agreement, or overload our infrastructure;

  • use the Service in violation of any law.

We may investigate violations, remove content, suspend or terminate accounts, and refer matters to law enforcement.

10. Subscriptions and payments

10.1 Plans. Some features require a paid purchase or subscription. Current pricing, trial terms, and included features are shown in the App at the time of purchase and may change for future billing periods.

10.2 Billing and renewal.

  • Subscriptions, including Nomer Plus and Callbacks, are purchased through the Apple App Store and billed by Apple under Apple's terms. Mailed letters are purchased one at a time in the App and paid through Stripe (card or Apple Pay); your card is authorized when you order and charged when the letter is mailed.

  • Subscriptions renew automatically at the end of each period unless you cancel at least 24 hours before renewal in your Apple ID settings.

  • Free trials convert to paid subscriptions automatically unless cancelled under Apple's rules.

  • Refunds of App Store purchases are handled by Apple under its policies. If a letter you bought is not mailed, we cancel or refund the charge. We do not receive or store your full card number.

  • All sales are final except as described above, as required by Apple's policies, or as required by applicable law.

10.3 Third-party costs are yours. Court filing fees, service-of-process fees, postage, notary fees, attorney fees, and any other cost of pursuing a report or claim are your responsibility and are not included in any Nomer purchase, except the printing and certified postage included in a mailed-letter purchase.

10.4 No refunds for outcomes. No purchase will be refunded because a report was not acted on, a complaint or claim was rejected or lost, spam continued, or you recovered nothing.

11. Beta features

Features labeled beta, preview, or experimental are provided as is, may change or disappear at any time, and may be subject to additional terms shown when you use them.

12. Intellectual property

12.1 Our IP. The Service, including software, templates, prompts, models, data compilations, designs, logos, and the Nomer name, belongs to JBX Huddle or its licensors. We grant you a limited, personal, revocable, non-exclusive, non-transferable license to use the App for your own non-commercial purposes under these Terms.

12.2 Your content. You keep ownership of the reports, uploads, and documents you create ("Your Content"). You grant JBX Huddle a worldwide, royalty-free, non-exclusive, sublicensable license to host, store, copy, process, transmit, and display Your Content to operate the Service, and a perpetual, irrevocable license to use Your Content in aggregated or de-identified form (such as spam scores and report counts) for any purpose. You represent that you have the right to submit Your Content and that it does not violate any law or anyone's rights.

12.3 Feedback. If you send us suggestions or feedback, we may use them for any purpose without compensation or attribution.

12.4 DMCA. Send copyright infringement notices to support@getnomer.app (subject line "DMCA") with the information required by 17 U.S.C. § 512(c)(3).

13. Termination and account deletion

13.1 By you. Delete your account at any time in Settings → Delete Account or by emailing support@getnomer.app. See the Privacy Policy, Section 11, for retention details.

13.2 By us. We may suspend or terminate your access at any time, with or without notice, for any reason, including a suspected violation of these Terms, harm to others, or legal or regulatory risk.

13.3 Survival. Sections 1, 3, 4, 5, 6, 9, and 12 through 20 survive termination.

14. Disclaimer of warranties

THE SERVICE, AND ALL CONTENT, TEMPLATES, DOCUMENTS, SPAM DATA, AND AI OUTPUT, ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITH ALL FAULTS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, JBX HUDDLE AND ITS MEMBERS, MANAGERS, EMPLOYEES, CONTRACTORS, AGENTS, AFFILIATES, LICENSORS, AND SUPPLIERS (THE "NOMER PARTIES") DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY, AND NON-INFRINGEMENT. THE NOMER PARTIES DO NOT WARRANT THAT (A) THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE; (B) ANY DOCUMENT IS LEGALLY SUFFICIENT, CORRECT, OR ACCEPTED BY ANY AGENCY OR COURT; (C) ANY SPAM LABEL IS ACCURATE; OR (D) USE OF THE SERVICE WILL PRODUCE ANY RESULT, RECOVERY, OR REDUCTION IN SPAM.

15. Limitation of liability

15.1 Maximum liability. TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE NOMER PARTIES' TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATING TO THESE TERMS OR THE SERVICE, UNDER ANY THEORY (CONTRACT, TORT, NEGLIGENCE, STATUTE, OR OTHERWISE), WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU ACTUALLY PAID FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (USD $100). ANY REFUND OF A PURCHASE IS SUBJECT TO OUR REVIEW, IS PROCESSED UNDER APPLE'S REFUND POLICIES FOR APP STORE PURCHASES OR BY US FOR MAILED LETTERS, AND COUNTS TOWARD THIS LIMIT.

15.2 No other damages. THE NOMER PARTIES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOST RECOVERY, LOST CLAIM, STATUTORY DAMAGES YOU EXPECTED TO RECOVER, FILING FEES, COURT COSTS, ATTORNEY FEES, SANCTIONS, COUNTERCLAIMS, MISSED DEADLINES, LOST DATA, OR EMOTIONAL DISTRESS, EVEN IF ADVISED OF THEIR POSSIBILITY.

15.3 Third parties. The Nomer Parties are not liable for the acts or omissions of any agency, court, carrier, caller, sender, defendant, AI provider, Apple, or other third party.

15.4 Basis of the bargain. You agree these limits are a fundamental part of the bargain and that the Service could not be offered at its price without them. Some jurisdictions do not allow certain limitations; in those jurisdictions the limits apply to the greatest extent the law allows.

16. Indemnification

You will defend, indemnify, and hold harmless the Nomer Parties from all third-party claims, demands, suits, losses, damages, judgments, fines, penalties, costs, and expenses (including reasonable attorney fees) arising from: (a) your use of the Service; (b) any report, complaint, demand, or claim you make, send, or file, and anything you state in it; (c) Your Content; (d) your violation of these Terms or any law; (e) callbacks placed at your request and their recording or transcription; or (f) any dispute between you and a caller, sender, defendant, agency, court, carrier, or other third party. We may assume exclusive control of the defense at our expense, and you will cooperate.

17. Dispute resolution, binding arbitration, and class-action waiver

17.1 Informal resolution. Before starting any proceeding, you must email support@getnomer.app (subject line "Legal Notice") with your name, account email, a description of the dispute, and the relief you seek. Both parties will try in good faith to resolve it for 30 days.

17.2 Binding arbitration. Any dispute, claim, or controversy arising from or relating to these Terms, the Privacy Policy, or the Service will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, before a single arbitrator. Hearings will be by video unless both parties agree otherwise; any in-person hearing will be in Wilmington, Delaware or, at your election, your county of residence. The Federal Arbitration Act governs this Section 17. Judgment on the award may be entered in any court with jurisdiction. The arbitrator is bound by Section 15.

17.3 Class-action and jury-trial waiver. YOU AND JBX HUDDLE MAY BRING CLAIMS AGAINST EACH OTHER ONLY IN AN INDIVIDUAL CAPACITY, NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. YOU AND JBX HUDDLE EACH WAIVE THE RIGHT TO A JURY TRIAL.

17.4 Mass filings. If 25 or more similar demands are filed by or with the help of the same counsel or coordinated parties, they will be administered in batches of up to 25, with one arbitrator per batch, and fees will be assessed per batch to the extent the AAA rules allow.

17.5 Exceptions. Either party may bring an individual claim in small claims court, and either party may seek relief in court to protect its intellectual property.

17.6 Opt-out. You may opt out of arbitration by emailing support@getnomer.app (subject line "Arbitration Opt-Out") within 30 days of first accepting these Terms, with your full name, account email, and a clear statement that you opt out. Opting out does not affect any other part of these Terms.

17.7 Severability. If the class-action waiver is found unenforceable for a claim, that claim proceeds in court, not arbitration, and the rest of this Section 17 remains in effect.

17.8 Your claims against others are unaffected. This Section governs only disputes between you and JBX Huddle. It does not govern claims you bring against callers, senders, or other third parties.

18. Governing law and venue

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-laws rules. For any dispute not subject to arbitration, you and JBX Huddle consent to the exclusive jurisdiction of the state and federal courts in New Castle County, Delaware.

19. Notices

We may notify you by email to your account address, in the App, or by posting on the Site. You must send notices to support@getnomer.app. Notices are effective when sent.

20. General

  • Entire agreement. These Terms, the Privacy Policy, and any feature-specific terms shown in the App are the entire agreement between you and us.

  • No waiver. Our failure to enforce a provision is not a waiver.

  • Severability. An unenforceable provision is enforced to the maximum extent allowed, and the rest remains in effect.

  • Assignment. You may not assign these Terms without our written consent. We may assign them freely, including in a merger, acquisition, financing, or asset sale.

  • No agency. These Terms create no agency, partnership, joint venture, employment, attorney-client, or fiduciary relationship.

  • Force majeure. Neither party is liable for delays caused by events beyond its reasonable control, including outages of third-party platforms or government action.

  • Construction. Headings are for convenience. "Including" means "including without limitation." "Days" means calendar days.

21. Contact

JBX Huddle LLC Attn: Legal Wilmington, Delaware Email: support@getnomer.app

Schedule A: Apple end-user license terms

This Schedule applies if you downloaded the App from the Apple App Store. If it conflicts with the rest of these Terms, this Schedule controls for your use of the App on Apple-branded products.

  1. Acknowledgment. These Terms are between you and JBX Huddle LLC only, not Apple Inc. ("Apple"). JBX Huddle, not Apple, is solely responsible for the App and its content.

  2. Scope of license. Your license is limited to a non-transferable license to use the App on Apple-branded products you own or control, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions, except that the App may be accessed by other accounts associated with you through Family Sharing or volume purchasing.

  3. Maintenance and support. JBX Huddle is solely responsible for maintenance and support of the App. Apple has no obligation to provide any maintenance or support.

  4. Warranty. JBX Huddle is solely responsible for any product warranties not effectively disclaimed. If the App fails to conform to an applicable warranty, you may notify Apple, and Apple will refund the purchase price of the App, if any. To the maximum extent permitted by law, Apple has no other warranty obligation regarding the App.

  5. Product claims. JBX Huddle, not Apple, is responsible for addressing any claims by you or a third party relating to the App or your possession or use of it, including (i) product liability claims, (ii) claims that the App fails to conform to any legal or regulatory requirement, and (iii) claims under consumer protection, privacy, or similar laws.

  6. Intellectual property rights. If a third party claims that the App or your possession and use of it infringes that party's intellectual property rights, JBX Huddle, not Apple, is solely responsible for the investigation, defense, settlement, and discharge of that claim.

  7. Legal compliance. You represent that you are not located in a country subject to a U.S. Government embargo or designated as a "terrorist supporting" country, and that you are not on any U.S. Government list of prohibited or restricted parties.

  8. Developer contact. Direct questions, complaints, or claims about the App to JBX Huddle LLC, Wilmington, Delaware, support@getnomer.app.

  9. Third-party terms. You must comply with applicable third-party terms (such as your wireless carrier's) when using the App.

  10. Third-party beneficiary. Apple and its subsidiaries are third-party beneficiaries of these Terms. Upon your acceptance, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.

Questions: support@getnomer.app. See also What leaves your phone.